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Overview
This position is responsible for translating Tiffany’s heritage, craftsmanship, and creative vision into exceptional visual experiences across the retail environment. The role plays a key part in elevating the presentation of our jewelry and strengthening the overall client journey through impactful store windows, in-store environments, and product displays.
In addition to overseeing in-store product presentation and visual merchandising, this role serves as a key Creative Lead within the team for Tiffany’s seasonal windows and Holiday Trim, bringing global creative concepts to life through a strong understanding of the local market. Working closely with Global and local cross-functional teams, the position ensures the highest standards of visual execution while strengthening Tiffany’s distinctive brand identity and effectively supporting local business priorities.
Key Accountabilities
Creative Direction – Windows & Holiday Trim
Lead the creative execution of Tiffany’s seasonal windows and Holiday Trim, serving as a key Creative Lead within the team and the primary local point of contact for Global CVM.
• Own the end-to-end process for seasonal windows and Holiday Trim across the store network, including global ordering, local adaptation, installation, and maintenance.
• Translate Global creative concepts into compelling, locally relevant retail experiences while preserving Tiffany’s distinctive brand identity.
• Partner closely with Global CVM, local cross-functional teams, agencies, and vendors to deliver high-quality creative execution with strong attention to detail.
• Oversee installation and quality control, ensuring the creative vision is consistently and flawlessly brought to life across all touchpoints.
• Lead post-installation reporting and debriefs with Global CVM, sharing local insights, feedback, and learnings to identify areas for improvement and collaborate with Global on enhancing future creative executions.
In-Store Product Presentation & Visual Merchandising
Drive elevated product presentation and visual merchandising across the store network, balancing Tiffany’s global standards with local market and business priorities.
• Conduct regular store visits to review product presentation, floorplans, and visual standards, providing clear and actionable direction.
• Partner with CVM Ambassadors and store teams to strengthen execution and continuously elevate visual standards.
• Optimise product presentation, zoning, and floorplans based on commercial priorities, product performance, and the client journey.
• Strengthen product storytelling through thoughtful assortment and presentation, with a focus on key collections and business priorities.
• Translate Global CVM strategies into effective local execution while responding to market and store-specific needs.
Brand Events, Pop-Ups & Pop-Ins
Support CVM execution for brand events, pop-ups, pop-ins, and other retail activations, delivering a consistent and elevated Tiffany client experience.
• Translate event objectives and business priorities into clear CVM execution plans.
• Partner with Global CVM to adapt creative concepts to the local market while maintaining Tiffany’s distinctive brand identity.
• Collaborate with Merchandising, Retail, landlords, vendors, and other key stakeholders to ensure seamless project execution.
• Manage product assortment, display forms, and detailed visual elements in collaboration with relevant teams.
• Conduct on-site quality checks and proactively resolve execution issues to ensure a high standard of delivery.
• Ensure projects are delivered to the highest standards, within agreed timelines and budgets.
CVM Display Forms & Visual Assets
Manage CVM Forms and Visual Assets across the store network, ensuring availability, quality, and consistency with Global standards.
• Maintain accurate inventory records and proactively replenish Display Forms based on CVM priorities and store needs.
• Monitor the condition and quality of Display Forms and Visual Assets, coordinating repairs or replacements when required.
• Manage regular global orders based on store requirements and visual priorities, and coordinate the allocation and distribution of Display Forms across the store network.
Cross-Functional Collaboration & CVM Operations
Build strong partnerships across Global and local teams to drive effective CVM execution and support business priorities.
• Partner with Global CVM, Merchandising, Retail, Marketing, and other local teams to align visual priorities with business objectives.
• Support the planning and prioritisation of key CVM initiatives across the store network.
• Assist in managing local CVM budgets and resources to ensure efficient execution.
• Share market insights, store feedback, and creative opportunities to contribute to the continuous evolution of CVM strategies.
Required Qualifications
• 9–12 years of Visual Merchandising experience, with a strong aesthetic sensibility and experience in luxury or premium retail.
• Strong ownership and accountability, with the ability to work independently, take initiative, and deliver high-quality results with strong attention to detail.
• Excellent communication and collaboration skills, with a positive, considerate, and team-oriented approach when working with colleagues, store teams, and cross-functional stakeholders.
• Highly organised and detail-oriented, with the ability to manage multiple projects, priorities, timelines, and stakeholders effectively.
• A careful, precise, and responsible approach to handling jewelry, display forms, and visual assets, with a strong awareness of the importance of protecting high-value products and materials.
• Strong documentation and presentation skills, with the ability to create clear, accurate, and well-structured guidelines, reports, presentations, and other VM materials.
• Proactive problem-solving skills, with the flexibility to adapt to changing priorities and business needs.
• Genuine passion for Visual Merchandising and a strong commitment to Tiffany’s brand standards and quality of execution.
• Ability to travel domestically and internationally as required, with no restrictions that would prevent travel by air, rail, or other forms of transportation.
Preferred Qualifications
• Experience working in a global or multi-market environment, with the ability to translate global direction into effective local execution.
• Strong knowledge of and curiosity about the luxury landscape, Visual Merchandising trends, and industry best practices.
• A mindset that embraces change and actively contributes to the continuous improvement of the team and business.
• Fluent Korea & English communication skills, both written and verbal.
• Proficiency in Adobe Photoshop, Illustrator, or other visual design software.
